IT Maintenance Contract

With a maintenance contract, you protect yourself against unplanned additional costs for repairs, support and maintenance that can unnecessarily burden your budget.

All services from hardware repair and exchange to telephone support and system monitoring are included in hardware maintenance. So all important systems that are necessary for a smooth data center operation are secured.

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Maintenance for Storage

Play it safe with a hardwarewartung.com Service Contract for Storage Systeme. Designed specifically for mission-critical storage systems, this service provides comprehensive support for your storage environment.

The scope of the services can be arranged individually, depending on the desired degree of availability. Hardwarewartung.com offers support for storage solutions in large and SME organizations as well as service for SAN environments of all leading manufacturers. We support EMC, Netapp, IBM, Hitachi, Dataland Storage, Quantum or HP manufacturer-independent from one source.

Maintenance for Server

Hardwarewartung.com offers combined proactive system maintenance in addition to pure Maintenance for Server. Thus, you benefit from direct access to the expertise of our partner knowledge database.

In the first instance we try to solve your problem with a remote tool and drive on-site if we have not found a solution remotely.  We complete this service with our own monitoring system, which automatically detects hardware faults on servers and notifies the maintenance control center. So the service technician is with you with the right spare part before you notice the error yourself. This allows you to enjoy a higher reliability of your systems and your business operations remain up and running even in critical situations.

Maintenance for Network

The swift and smooth operation of your network is the foundation of a functioning business. With a Network Maintenance Contract from hardwarewartung.com, they stabilize your entire network infrastructure from the LAN, WAN or even SAN. We support you in the administration and configuration of your network and repair or replace your devices in case of a hardware defect.

As a manufacturer independent maintenance company, we support all popular models and manufacturers, such as Cisco, Brocade or Adva. So you can have everything serviced by us, from the small switch or router to the high-powered director.

Maintenance for Notebooks, Desktops, Workstations and Laptops

The faster your notebook, desktop or laptop runs again when hardware problems occur, the better. With the Client Hardware on-Site Hardware Support from hardwarewartung.com our client experts with their know-how are always at your disposal. In the event of a fault, you can conveniently call our phone hotline, which is staffed around the clock. Immediately we will send a hardware engineer to you to solve the problem on-site.

With our Bronze, Silver or Gold package, you decide for yourself how fast your hardware expert should be with you. He has the right spare parts and the material with him in most cases and repairs your notebook, desktop or laptop on site. So you can continue working immediately.

This maintenance service is available for all popular manufacturers such as HP, Dell or Lenovo as well as for many other lesser-known brands. Just ask without whether your PC, laptop, notebook or All-in-One device is also supported.

Maintenance for Printer

In urgent cases, printers tend to refuse the service most often. With printer maintenance from hardwarewartung.com you can easily and conveniently access our printer experts in case of an error.

With each of our printer maintenance service packages, you can enjoy 24/7 phone hotline support. Our technicians will be onsite for up to 4 hours to solve your problem. All services from phone hotline support, spare parts, access to working hours during on-site repairs are included in the maintenance contract.

No matter if inkjet printer, laser printer, plotter or multifunction device. We support all the common types and manufacturers, such as HP, Canon, Lexmark, Xerox, Epson, Brother and many more from a single source. Just ask whether your printer, plotter or multifunction device is supported.

Our Service Level Agreements

The SLAs in the maintenance contract can be individually selected for all companies that depend on maximum IT availability:

  • 7 x 24 hours Online-, Phone Hotline- and On-Site-Service.
  • 15 minutes reaction time.
  • Our response time is up to two hours.
  • Call-to-Repair in up to 4 hours.
  • 24 hours spare parts availability.
  • Ticket System.
  • IT technician according to customer-specific skill requirement.

Software Maintenance is also possible on request

On request, you can also conclude a software maintenance contract with us. Our software service includes the following activities:

  • Advice on installation and extension of applications.
  • Support in troubleshooting system errors.
  • Problem analysis and documentation of findings.
  • Release and Version Management.
  • Configuration changes and system tuning.
  • Data backup and recovery.

We offer all these services for the most common application software, operating systems and operating system related software components. Our certified system specialists support and advise you around the clock with all your technical concerns and increase your availability. The Service Level Agreements for software maintenance can be individually adapted to your own needs. This gives you maximum flexibility and stability for your software.

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