Hardware Maintenance by the Manufacturer or by an independent Maintenance Specialist: Your alternatives
After the warranty expires, it is important to conclude a maintenance contract – for example, for storage maintenance or server maintenance. This is how you ensure the operational readiness of your systems. Many companies turn directly to the manufacturers of the products. They hope that this will provide them with a particularly reliable service. But this is not the only option. As an independent maintenance specialist, we also offer such services. You don’t have to worry about quality losses. Our technicians have excellent training. They also deal with hardware maintenance on a daily basis. For the manufacturer product maintenance is of secondary importance. As a result, technicians often have much less experience. For this reason, as maintenance professionals, we offer a solution even for difficult problems – where the manufacturer recommends a new purchase.
Your Oracle Hardware Professional
If you notice a defect in your Sun / Oracle hardware, you can contact us at any time. Even after the warranty has expired, our hardware maintenance service is always an excellent alternative to repairs at the manufacturer. Our technicians will help you with any problem competently and at an excellent price. Ask for a maintenance offer and compare for yourself.
Quick Service around the Clock
In case of a defect in the IT infrastructure, fast help is very important. Because every minute that the system is not operational can lead to production losses and thus to considerable costs. As a highly specialized third party hardware maintenance provider, we have set up a system that will help you quickly – under warranty. Our support is available around the clock, even on public holidays or on weekends. In addition, our Service Level Agreement (SLA) provides guaranteed times for our services. If you contact our support via our ticket system, you will receive a reply within 15 minutes. Should it be necessary for our technicians to visit your company, they will be on site within two hours. Our Call-to-Repair time of up to four hours gives our customers a lot of security.
Our spare parts warehouse: the basis for an excellent service
One of the most important parts of our infrastructure is our own spare parts warehouse. With many defects it is necessary to exchange components. If these are not available, this will lead to longer delays. For this reason, we have set up a warehouse that has all the components of the servers and storage systems mentioned. It is open 24×7 and our logistics department ensures that all parts arrive quickly at their destination. This makes it possible to repair your systems in the shortest possible time. Our spare parts warehouse is particularly advantageous for customers who work with older computer systems. As soon as the end of life of a product is reached, the manufacturer no longer produces spare parts for it. In the event of a defect, there is often only one option left: a new purchase. To avoid this, we replenish our stocks in good time. Therefore, even 7 to 10 years after the End of Life, we are still able to repair your equipment.
Quickly available spare parts – essential for the Maintenance Service
In order to repair your computer systems, we often need spare parts. If these are not available, there will be long delays. For this reason, we have set up our own spare parts warehouse with all components of the systems mentioned. This is open 7 x 24 hours. Our own logistics department ensures that the required parts arrive quickly at the destination. Our warehouse is particularly interesting for customers working with older systems. After some time, the manufacturers stop supporting them – and thus also the production of spare parts. Even a small defect makes a new purchase necessary after the end of life. To avoid this, we replenish our stocks in good time. Therefore, we can still carry out hardware maintenance seven to ten years after the End of Life.
Cost savings through third-party providers
Our services are of high quality and professional, and we also repair the defects of your systems very quickly. For many customers, the most important reason to choose our services is the significant cost savings. With our maintenance contracts, you benefit from prices that are in many cases 50 percent lower than for a corresponding service from the manufacturer.