When does Third-Part Maintenance make sense?
You bought hardware a few years ago and have now learned that your IT hardware has been set to End of Life or End of Service Life by the OEM.
Problem: The vendor no longer offers support for your server, storage or network hardware.
Recommendation: This is the most common use case for a third party maintenance provider. With End of Life Maintenance, the hardware can remain in business for at least seven more years.
You bought your data centre hardware three or five years ago and would like to continue operating the hardware for at least the same amount of time.
Problem:In this scenario you have to consider two factors.
- Cost: The manufacturer usually increases the cost of post warranty maintenance by a factor of two to four. This means that the maintenance service with the OEM manufacturer will be more expensive for the next few years than the purchase of new hardware including five years of support.
- Service availability: You should definitely ask the vendor how long the support for your IT infrastructure will be provided.
Recommendation: If, for ecological or economic reasons, you want to use your hardware in the data centre for longer than the OEM allows, the use of a TPM provider is the best alternative.
The cost problem will be solved by the very low TPM maintenance prices (up to 80 % cheaper), and the service availability also goes far beyond that of the manufacturer.
In your data centre, you use the “best-of-breed” approach or a multi-vendor strategy to run only the best solutions from the specific manufacturers. A common picture in the corporate environment is, for example, the use of Dell EMC storage systems, HPE ProLiant server systems and Cisco network equipment.
Problem: In these multi-vendor environments, troubleshooting, operations management and also contract management become a difficult task. In case of incidents, several support hotlines often have to be contacted and it is up to the IT department to coordinate all vendors. If a problem cannot be clearly identified, the customer has to prove to each vendor that the cause of the failure lies with the vendor. This costs time and causes unnecessary delays in restoring operations.
Recommendation: Consolidating all maintenance contracts under one TPM provider not only keeps maintenance costs low, it also simplifies operations and thus reduces downtime. There is an additional advantage for contract management, as the IT manager does not have to negotiate and consider multiple contracts. This also reduces the administrative effort for the IT department and procurement.
This is where we offer our TPM maintenance
Your Third Party Maintenance Partner
With our range of services, you benefit on several levels. You can access our own resources such as technician know-how, spare parts and logistics at any time. In this way, we guarantee higher availability than the manufacturer itself, and at a better price. Get a quote without obligation and compare for yourself.