Storage Maintenance Contract

Play it safe with a hardwarewartung.com storage system maintenance contract. Especially for business critical storage systems we offer our comprehensive service. In addition to full hardware support for your storage environment, you can also request maintenance for the associated Virtual Storage Manager and application software. The storage maintenance contract includes all additional costs from telephone support, travel, repair, exchange of spare parts to the exchange of the entire storage environment. This gives you full cost control.

You can individually arrange the scope of services according to the desired degree of availability. Hardwarewartung.com offers support for storage solutions in large and SMB organizations as well as services for SAN environments of all leading manufacturers. In addition to EMC, Netapp, IBM, Hitachi, Dataland Storage, Quantum or HP, we support many others – all from a single source, regardless of manufacturer.

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Supported Manufacturers for Storage Maintenance

In addition to the storage manufacturers listed below, we support many other lesser-known hardware manufacturers. Due to the high number we can unfortunately not all lead here. With a simple request we can quickly check your requirements and offer you a customized storage maintenance contract.

Hewlett-Packard

HP Storage maintenance for

Disk Storage Tape Storage
  • MSA20 – 1500
  • EVA3000 – 8400
  • XP48-24000
  • LeftHand Px000
  • 3Par (E, S, V, T Series)
  • MSL
  • ESL
  • EML
  • DAT (DDS), DLT, SDLT, LTO (Ultrium)

Manufacturer link to new HP Storage Systems.

IBM

IBM Storage maintenanc for

Disk Storage Tape Storage
  • ESS
  • DS3000 – DS8000
  • XIV
  • N Series
  • V7000 Storwize
  • VTS
  • TS 1xxx/2xxx/3xxx/77xx
  • LTO, DAT, DLT, SDLT, Jaguar
  • SVC

Manufacturer link to new IBM storage systems.

Dell

Dell Storage Maintenance Contracts for

Disk Storage Tape Storage
  • PowerVault
  • EqualLogic
 

  • EqualLogic

Manufacturer link to new Dell Storage Systems.

Sun/Oracle

Oracle Tape and Storage Maintenance for

Disk Storage Tape Storage
  • StoreEdge 99xx Systems
  • StoreEdge 6xxx Arrays
  • StoreEdge 3xxx Arrays
  • StoreEdge 25xx Arrays
  • J4xxx
 

  • StoreEdge Lxxxx
  • StorageTek PowderHorn
  • StorageTek SL8500
  • LTO, DAT, DLT, SDLT
  • SL3000

Manufacturer link to new Oracle Storage Systems.

EMC

EMC Storage Maintenance Contracts for

Disk Storage
  • VNX
  • Clariion CX
  • Celerra
  • Symmetrix DMX

Manufacturer link to new EMC Storage Systems.

Hitachi

HDS Storage Maintenance Contracts for

Disk Storage
  • AMS200-2500
  • Freedom 7700, 7700E
  • TagmaStore USP, USP-V, USP-VM, NSC
  • WMS
  • Thunder 9200, 9500V
  • Lightning 9910 – 9980V

Manufacturer link to new HDS storage

Netapp

Netapp Storage maintenance for

Disk Storage
  • FASxxx, DSxxx
  • MetroCluster
  • VTL

Manufacturer link to new Netapp Storage Systems.

Overland

Overland Storage Maintenance for

Tape Storage
  • NEO 200s – 400s
  • NEO 2000e – 4000e
  • NEO 2000 – 8000

Manufacturer link to new Overland Storage.

Quantum

Quantum Storage Maintenance Contracts for

Tape Storage
  • Scalar ixxxx
  • SuperLoader 3
  • LTO, DAT, DLT, SDLT

Manufacturer link to new Quantum Storage.

Our Service Level Agreements

The SLAs in the hardware maintenance contract can be individually selected for all companies that are dependent on maximum availability of the IT infrastructure:

  • 7 x 24 hours Online-, Phone Hotline- and On-Site-Service.
  • 15 minutes reaction time.
  • Our response time is up to two hour.
  • Call-to-Repair in up to 4 hour.
  • 24 hours spare parts availability.
  • Ticket System.
  • IT technician according to customer-specific skill requirement.

End of Life Storage

As a third-party maintenance provider, we provide maintenance contracts independent of manufacturers thanks to our own warehouse and logistics for spare parts and replacement equipment. We support almost all models and types of End of Life (EOL) or End of Support (EOS) hardware. We can maintain your storage for at least another 7 years. However, our experience shows us that we can offer storage maintenance well beyond these 7 years. This gives our customers the flexibility to decide whether they want to follow the manufacturer’s lifecycle or keep their IT infrastructure longer.

For our budget conscious customers, we also offer maintenance for refurbished or second hand hardware. With this offer we want to support especially the Start Up and SME area.

Software Maintenance for Storage Systems

On request, you can also get a software maintenance contract from hardwarewartung.com. The following activities are included in our software service:

  • Advice on installation and extension of applications.
  • Support in troubleshooting system errors.
  • Problem analysis and documentation of the findings.
  • Release and Version Management.
  • Configuration changes and system tuning.
  • Data backup and recovery.

We offer all these services for the most common application software, operating systems and operating system related software components. Our certified system specialists support you and advise you around the clock on all your technical issues and increase your availability. The service level agreements for software maintenance can be individually adapted to your own needs. This gives you maximum flexibility and stability for your software.

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