If you use Sun or Oracle Storage products, you will always enjoy a high degree of data security. But even here defects are not excluded. In this case, professional help is necessary because data loss can have huge financial consequences. Many users therefore contact the manufacturer directly if a problem occurs. But that does not always have to be the best solution. Because the primary interest of the manufacturer is the sale of hardware, not the maintenance. You notice this just after the warranty expiration. Maintenance prices double or triple and quality drops. At the latest then it is time to turn to a vendor-independent provider. Take advantage of the services of a company that is fully specialized in storage maintenance. Hardwarewartung.com has been active in this area for 25 years together with its technicians and partners. Our technicians not only have excellent training, but also a lot of experience. That’s why they always know exactly how to quickly and reliably repair your storage environment. Whether you’re using Sun StorEdge, ZFS, StorageTek, or any other data store, they know all of Sun’s systems.
If you contact our manufacturer-independent service for maintenance services, you will benefit from very favourable prices. Compared to hardware maintenance by the manufacturer, you can save considerable costs with us – in many cases up to 50 percent. The services are in no way inferior to the service provided by the manufacturer. This allows you to continue operating your storage systems without incurring high costs.
When it comes to hardware maintenance, fast help is very important to avoid production downtime and other risks. Therefore, our Service Level Agreement (SLA) provide very short repair times for your devices. If you use our online ticket system to contact us, it will take at most 15 minutes for you to receive a reply. After two hours, our technicians can be on site. On request there is a guaranteed repair time of four hours. So you do not have to worry about your storage systems – we’ll take care of it quickly. Of course, our support is there for you around the clock, even at night and on weekends.
The Maintenance of Sun or Oracle storage systems often requires replacement parts. If the suppliers do not have these in stock, this leads to considerable delays. We avoid this problem by having more than 30 own warehouses in Germany, Austria and Switzerland. Here are all parts always available – 24 hours a day. That is the foundation for being able to guarantee you a quick help. In addition, our logistics department ensures that all required components arrive quickly. Through our own warehouse we can help you even after the End of Life (EoL) of the devices. We refill our inventory in good time, so that we can take over the maintenance even if the manufacturer has already stopped the production of spare parts. We will repair your devices for another 7 to 10 years after the End of Life.
Our hardware maintenance service offers many advantages to your business: fast and competent service, constant availability, low costs and an extensive stock of spare parts – even for older devices. If you convince these arguments, please contact us. We are happy to take care of your data storage from Sun or Oracle.