Since we provide our maintenance service together with our technicians and partners for over 25 years, we have a lot of experience and employ service technicians with a lot of know-how. Your Dell PowerEdge series servers are in good hands with us. We operate more than 40 service locations in Germany, Austria and Switzerland and can be on site quickly if required. We also offer our maintenance services outside these three countries throughout whole Europe.
Since IT has to be available around the clock, we are always at your disposal with help and advice 7 x 24 hours with our support. We are constantly available online or on the phone and will also be active on site if required. We can guarantee on-site response times in up to two hours. The call-to-repair time is up to four hours. Of course, all spare parts for the operation of your IT-Infrastruture are available 24 hours a day.
We operate a ticket system in which all relevant information about the individual processes is available so that you are constantly informed about the status of our work or about possible disruptions. The ticket system can be accessed online from anywhere and automatically keeps you up to date with status reports.
To identify problems or bottlenecks before they cause damage or downtime, 24/7 active monitoring is essential in many areas. For this reason, we offer you the option of obtaining monitoring as an additional service. In this case, our specialists keep an eye on your hardware around the clock and, if necessary, and resolves incidents independently. You are always informed about our activities via the ticket system. On request, we can define a clear Service Level Agreement SLA that offers you a high level of operational reliability. Thanks to our 24/7 monitoring, you can save a costly multi-shift monitoring team and use your resources for your core business.
If you want to save money on hardware maintenance and IT operations, do not hesitate to contact us. We are always there for you if you have any questions and will gladly prepare a service offer specially tailored to your needs.