Along with our technicians and partners, we have over 25 years of experience in maintenance services and since 2005 we are specialized in Dell PowerEdge. With the experience of our Professional Services team and our field engineers, there is virtually no trick we don’t know about the PowerEdge series. With more than 40 service locations in Germany, Austria and Switzerland, we can offer our services all over Europe.
Since IT often has to be available around the clock, we are also available to you at any time with advice and support 7 x 24 hours. You can contact us online or by phone at any time and we will be active on site if required. Our technicians can be at your site in up to four hours. We can even offer a guaranteed call to repair of up to four hours without any problems. Of course, all spare parts for the operation of your IT are available 24 hours a day.
In order to keep you constantly informed about the status of our work or about possible failures, we operate a ticket system in which all relevant information about the individual processes is available. The ticket system can be accessed online from anywhere and keeps you automatically up to date with status messages.
To identify problems or bottlenecks before they cause damage or downtime, 24/7 active monitoring is essential in many areas. For this reason, we offer you the option of obtaining monitoring as an additional service. In this case, our specialists keep an eye on your hardware around the clock and, if necessary, and resolves incidents independently. You are always informed about our activities via the ticket system. On request, we can define a clear Service Level Agreement SLA that offers you a high level of operational reliability. Thanks to our 24/7 monitoring, you can save a costly multi-shift monitoring team and use your resources for your core business.
If you want to save money on hardware maintenance and IT operations, do not hesitate to contact us. We are always there for you if you have any questions and will gladly prepare a service offer specially tailored to your needs.