Server Maintenance Contract
Be on the safe side with a server maintenance contract from hardware-maintenance.com. The service, specially designed for mission-critical server systems, offers you fast, uncomplicated support for your server environment, especially when every minute counts. Both access, repair and replacement of spare parts or the entire server are included in the maintenance price. So you have full cost control.
On request, we also offer a proactive server monitoring, which automatically detects hardware errors and forwards them to our Service Operation Center. So our technician with the right spare part is with you, before you even notice the mistake. Increase system availability and enjoy smooth business through this service.
Depending on the service requirement, you can configure the service level for server maintenance individually. In addition to the classic hardware maintenance, we also offer software and configuration support for SMEs and large companies. We support all conventional operating systems and the associated operating system-related software components.
Supported Manufacturers for Server Maintenance
In addition to the server manufacturers listed below, we support the maintenance of many lesser-known hardware manufacturers. Due to the high number we can unfortunately not all lead here. With a simple request, we quickly check your requirements and offer you a customized server maintenance contract.
Supermicro
Hardwarewartung.com is the first and only maintenance provider in Austria to offer not only a Bring In but also an on-site maintenance contract for Supermicro servers. Thus we extend the possibilities for small and large companies to include Supermicro in their portfolio. See the corresponding press release.
Sun/Oracle
Sun / Oracle Server Maintenance contract for
| Sparc Server | x86 Server | Netra |
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Hewlett Packard
Server Maintenance Agreement for
- ProLiant, Net Server
- HP Integrity
- HP Itanium Server
- HP 9000
- HP NonStop
- Alpha Server
- Blade Server
Fujitsu
Fujitsu Server Maintenance Agreement for
- Blade Server Primergy BX
- Rack Server Primergy RX
- Tower Server Primergy TX
- Scale out Server Primergy CX
- Fujitsu SPARC and Enterprise M, T – Series
Our Service Level Agreements
The SLAs in the hardware maintenance contract can be individually selected for all companies that are dependent on maximum availability of the IT infrastructure:
- 7 x 24 hours online, phone and on-site service.
- 15 minutes reaction time.
- Our response time is up to two hours.
- Call-to-Repair in up to 4 hours.
- 24 hours spare parts availability.
- Ticketsystem.
- IT technicians according to customer-specific skill requirements.
End of Life Server
As a third-party maintenance provider, we provide maintenance contracts independent of manufacturers thanks to our own warehouse and logistics for spare parts and replacement equipment. We support almost all models and types of End of Life (EOL) or End of Support (EOS) hardware. We maintain your server maintenance for at least another 7 years. Experience shows us that we can offer server maintenance for much longer. This gives our customers the flexibility to decide for themselves whether they want to follow the lifecycle of the manufacturers or keep their IT infrastructure even longer.
For our price-conscious customers we also offer maintenance for refurbished or second hand hardware. With this offer we especially want to support the Start Up and SME sector.
Software Maintenance for Server Systems
On request, you can also conclude a software maintenance contract with us. Our software service includes the following activities:
- Advice on installation and extension of applications.
- Support in troubleshooting system errors.
- Problem analysis and documentation of the findings
- Release and version management.
- Configuration changes and system tuning.
- Data backup and recovery.
We offer all these services for the most common application software, operating systems and operating system related software components. Our certified system specialists support and advise you around the clock with all your technical concerns and increase your availability. The Service Level Agreements for software maintenance can be individually adapted to your own needs. This gives you maximum flexibility and stability for your software..
