Quality and cost savings: Hardwarewartung.com
The core business area of the manufacturer is the sale of new hardware products. Maintenance plays only a lucrative supporting role where few resources are invested and little focus is placed on customer friendliness. Dell wants to sell you new goods in the first place. Therefore, they often try to convince you of a new purchase, even if your devices still fully meet your requirements and maintenance is easily possible. On the other hand, Hardwarewartung.com is specialized in maintenance tasks. The technicians are not only superbly trained, they also deal with these tasks in the day-to-day Dell Onsite Service, so they have a lot of experience. In many cases we can offer you a better maintenance service than is the case with the manufacturer. In addition, you benefit from a significant cost savings. Our service is up to 50 percent cheaper than a comparable maintenance contract with the vendor.
Your Dell EMC Hardware Professional
If you notice a defect in your DELL or EMC hardware, you can contact us immediately and at any time. Even after the warranty period has expired, our hardware maintenance service is always an excellent alternative to the manufacturer. Our technicians from ProSupport will help you with any problem competently and at an excellent price. Ask for a maintenance offer and compare for yourself.
Guaranteed fast maintenance service
If your critical IT infrastructure fails, fast help is necessary, because otherwise considerable production losses threaten. That’s why our SLA (Service Level Agreement) specifies specific times for our services. We even give a guarantee on that. We are available for you 24 hours a day, 7 days a week. If you are not satisfied with our support you will simply get your money back. Our Professional Support technicians can be on-site within 4 hours. Guaranteed repair times of up to 4 hours are also possible nationwide in Germany, Austria and Switzerland.
Fast spare parts service – even after the End-of-Life
Repairing your server and storage hardware often requires replacement parts. For this reason, we have set up over 40 own warehouses distributed across the DACH region and our own logistics department for you. So we are completely independent and have all the required parts quickly on site. Especially with older systems makes a huge difference. After the End-of-Life, suppliers stop producing spare parts, but our spare parts warehouses are still full. That’s why we can do your Dell maintenance well after the End-of-Life. Up to ten years after the EOL the operation of your Dell infrastructure is secured with us.