Dell Maintenance: First-class ProSupport for all Dell EMC products

The range of Dell hardware has increased dramatically over the last few decades. It ranges from servers, storage systems, tape libraries and network devices to client hardware. The application area in companies is thus very wide. Due to the different technologies, the incidents are becoming increasingly complex and failures require more and more know-how. Hardwarewartung.com offers a solution. We are specialized as a maintenance company on Dell EMC products and, with our Dell maintenance, we offer our expertise for all product groups from a single source.

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Dell EMC Specialist at the best price

With decades of experience, we know what it takes to maintain your Dell and EMC hardware. Benefit not only from our experience, but also from our excellent prices. Get a quote now and compare yourself.

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Our Dell offer at a glance

  • Save up to 50 percent on costs for the same or better ProSupport

  • Manufacturer-independent hardware maintenance throughout Europe

  • Hardware maintenance well beyond the end of life period

  • 24 x 7 Service hours

  • Our response time is up to two hours

  • Call-to-Repair in up to 4 hours

  • Around the clock spare parts availability through our own warehouse and logistics

Compare all Dell support options at a glance

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All Dell EMC products at a glance

Maintenance for Dell Business Solutions

With our Dell Pro Support and Premium Support for Dell EMC servers or storage, we help you quickly and reliably with technical issues. This ensures the security of the data and prevents production losses due to a defect in the IT infrastructure. At Hardwarewartung.com we offer you our maintenance service for all Dell EMC device types:

Dell Server

If your company uses products such as PowerEdge or Blade Server, our PorSupport will immediately resolve hardware issues.

Dell EMC Storage

Also for the maintenance of your storage environment you will find suitable offers. This affects network storage, direct attached storage and SAN storage.

In 2015, Dell bought its competitor EMC and now not only has its own storage brands PowerVault and Equalogic. They now also run all EMC products, including EMC Clariion, EMC Celerra, and VNX. We offer a full service for the original Dell storage systems, such as PowerVault or Equalogics, as well as for all EMC storage systems.

Dell Tape Library

In addition to disk storage, Dell also offers storage environments as tape libraries, such as the Ultrium or ML series. The maintenance of these tape drives may not always have a time-critical component, but it’s still extremely important for your business. That is why we also offer tape storage maintenance. With our Dell Pro Support, your tape library is save.

Dell Network

Dell also offers a wide range of networking devices. The older generation IP switches were sold under the name PowerConnect. Today, there are many different switch classes, which are for example called X-series, S-series, N-series or Z-series. FibreChannel switches and blade switches are also part of the product range. Hardwarewartung.com specializes in the maintenance for all Dell network devices and offers high quality service at excellent conditions.

Dell Clients

Dell is also known for its wide range of client hardware, such as notebooks, desktops or workstations. Hardwarewartung.com is your central contact for maintenance here as well.

Quality and cost savings: Hardwarewartung.com

The main business area of ​​the manufacturer is the sale of new hardware products. Maintenance plays only a lucrative supporting role where few resources are invested and little focus is placed on customer friendliness. Dell wants to sell you new goods in the first place. Therefore, they often try to convince you of a new purchase, even if your devices still fully meet your requirements and maintenance is easily possible. On the other hand, Hardwarewartung.com is specialized in maintenance tasks. The technicians are not only superbly trained, they also deal with these tasks in the day-to-day Dell Onsite Service, so they have a lot of experience. In many cases we can offer you a better maintenance service than is the case with the manufacturer. In addition, you benefit from a significant cost savings. Our service is up to 50 percent cheaper than a comparable maintenance contract with the vendor.

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Your Dell EMC Hardware Professional

If you notice a defect in your Dell or EMC hardware, you can always contact us. Even after the warranty period has expired, our hardware maintenance service is always an excellent alternative to the manufacturer. Our technicians from ProSupport will help you with any problem competently and at an excellent price. Ask for a maintenance offer and compare for yourself.

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Guaranteed fast maintenance service

For computer systems that are used for business purposes rapid assistance is always required as otherwise there are serious production losses. Therefore, our SLA (Service Level Agreement) specifies concrete times for our services. We even give a guarantee on that. If you contact our support, we will respond within 15 minutes – 24 hours a day, 7 days a week. Our Professional Support technicians can be on-site within four hours. Guaranteed repair times of up to four hours are also possible nationwide in Germany, Austria and Switzerland.

Fast spare parts service – even after the end of life

Repairing computer systems often requires spare parts. For this reason, we have set up over 40 own warehouses distributed across the DACH region (Germany, Austria, Switzerland) and our own logistics department for you. So we are completely independent and have all the required parts quickly on site. Especially with older systems makes a huge difference. After the end of life, suppliers stop producing spare parts, but our spare parts warehouses are still full. That’s why we can do your Dell maintenance well after the end of life. Up to ten years after the EOL, the operation of your Dell infrastructure is save with us.