HPE Maintenance: Alternatives for Post-Warranty CarePacks

You are using HPE server and storage products in your company and are looking for a warranty extension or a post-warranty CarePacks? Do you think that the prices of your HPE partner are too high? Then you have found just the right place.

As a specialized HPE partner we can offer maintenance packages at significantly better conditions than the classic service providers or your HPE Channel Partner. With over 300 experts at 40 service locations in Germany, Austria and Switzerland alone, we ensure that your HPE hardware will be fixed and ready for use again quickly.

Even if your HPE server or storage systems are already end of life, we still offer at least seven years maintenance.

HPE manufactures a variety of server systems, such as ProLiant, Blade, or Integrity. These enable efficient use of resources as well as easy collaboration between various employees in your company. To ensure that the system is always ready for use, we are happy to take care of the HP server maintenance.

Our services also include the maintenance of the storage environment. We take care of products such as MSA, EVA, XP, LeftHand or 3Par.

A tape library makes it possible to store huge amounts of data at low cost. HP offer many products in this: MSL, ESL, EML, DAT (DDS), DLT, SDLT and LTO (Ultrium). Also for this we offer a reliable maintenance service.

HP is mainly known for switches in the network area. Under the name ProCurve they offer a wide spectrum of switching hardware. Hardwarewartung.com offers maintenance contracts for all HP networking devices.

If your IT equipment still has a warranty the manufacturer will take care of the maintenance free of charge. After the warranty period, it is important to conclude another maintenance contract. To ensure a quick repair in the event of a defect, avoiding costly downtime. HP offers a service called CarePack. However, this is not the only alternative. You can also contact a third party maintenance specialist for HP maintenance. This usually offers great benefits. The quality is at least equal. With specialized technicians and an infrastructure that is focused on this task, you often benefit from a better service. In addition, maintenance by a specialized third-party provider is financially worthwhile. This allows cost savings of up to 50 percent. In this way, you ensure the operational readiness of your systems without major expenditure.

Server maintenance, storage maintenance, or network maintenance – all of these services are available at Hardwarewartung.com. We have specialized in this area and therefore always offer a fast and competent solution. Our technicians are well-trained and dedicated to the maintenance of hardware. They also have a lot of experience using HP products. Therefore, they have a solution even for difficult problems where the technicians of the manufacturer recommend a new purchase. In addition, we have built an infrastructure that makes our service particularly fast and efficient.

When a server, storage system, or network fails, every minute produces costs. For this reason, we have developed a system for a particularly fast help. The response times are recorded in our Service Level Agreement (SLA). You will receive a guarantee from us. Our support is available 24 hours a day and through several bases throughout Europe we guarantee that our technician will be on site in up to two hours. We can even offer repair times in Germany, Austria and Switzerland in up to four hours.

In order to repair your computer systems, we often need spare parts. If these are not available, there will be long delays. For this reason, we have set up our own spare parts warehouse with all components of the systems mentioned. This is open 7 x 24 hours. Our own logistics department ensures that the required parts arrive quickly at their destination. Our warehouse is particularly interesting for customers working with older systems. After some time, the manufacturers stop supporting them – and thus also the production of spare parts. Even a small defect therefore makes a new purchase necessary after the end of life. In order to avoid this, we fill up our stocks on time. Therefore, we can do the hardware maintenance seven to ten years after the end of life.

With storage maintenance or our server repair service, we make sure your systems are up and running quickly. Often, however, the problem arises that the users initially do not recognize a defect and therefore do not request help in time. This can significantly delay the repair. For this reason we offer an optional 24/7 monitoring. As a result, we register failures within seconds and can remedy the situation immediately.