When the maintenance of a data store is required, many companies turn directly to the manufacturer of the corresponding product. They expect a high-quality service that reliably repairs the damage. But maintenance by the manufacturer is not always the best alternative because its essential task is to sell new products. Storage maintenance only plays a minor role here. Our service is completely specialized in hardware maintenance. Our technicians are exclusively active in this area – and have been for 25 years.
Our maintenance services are not only at least equal in quality to the manufacturer’s offers. In addition, they are characterized by very low costs. Our services are up to 50 percent cheaper than a comparable service from the manufacturer. This enables us to help you keep your data storage costs low.
EMC Celerra data storages often contain data that is necessary for the production processes. Should the storage system fail, it can paralyze the entire operations. Significant losses are the result. To reduce the cost of system downtime as much as possible, we offer you a very fast service for storage maintenance. For example, our SLA has a response time of up to 15 minutes, 24 hours a day, through our support. Our technicians will be on site in up to two hours. In addition, we can guarantee a repair within a period of four hours. That way, you can be sure that your storage environment will be available soon.
Our extensive stock also brings another advantage: we take care of the maintenance even long than the end of life period of a product. After the manufacturers stops the production of a series they only provide spare parts for a limited time. The maintenance becomes difficult. In order to still offer a high-quality maintenance service, we have older spare parts in our warehouse ready. We can support Celerra storage systems at least till 2022 – probably even 2025.