HPE Server and Storage CarePacks

Whoever buys HPE Servers or Storage Hardware always has at least one to three years warranty on the devices. In addition to the warranty there are service packages called HPE Care Packs. With these additional products you can upgrade the maintenance with better service levels or extra services. Warranty extensions are also offered with so-called “post-warranty” Care Packs.

How do I find the right HPE CarePack?

Further below you will find the link to HP Care Pack Central. Click on the link and enter the serial number or device type. For example, ProLiant DL380 Gen10. Afterwards there will be shown the different service type, service level, duration, response time, coverage period and warranty coverage. Below you will find a detailed description of the most important product differences. Simply select what you need and you will be shown a CarePack with the service SKU number, support service description and price. You can request this SKU number either from us or from your HPE partner.

If your HPE hardware is already Retired or End of Life, please ask for our HPE EOL Carepacks

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HP Server and Storage Service Levels

Service Types

Foundation Care

Includes hardware and software support as standard. A phone hotline is included and a technician comes on site in case of a fault and replaces the defective device. In the Care Pack name Foundation Care is abbreviated as FC.

Proactive Care

Includes hardware and software support with direct access to second level support on the hotline. You will be directed to service technicians who are trying to solve your problem remotely. If this is not possible, a technician will be sent on site. There is also the possibility of proactive monitoring.

Defekt Media Retention

With this service you may keep the defective hard disks in case of an exchange. This way you can be sure that the data stored on the defective device will be deleted and destroyed according to your own security standards. This service can be identified by the abbreviation DMR in the Care Pack Definitions.

Response Times

  • HW support the next working day: technician comes the next day.
  • HW support within 4 hours: Technician will be with you within 4 hours.
  • Call-To-Repair Within 6 hours: The hardware is replaced within 6 hours or the problem is resolved within 6 hours.

Coverage Period

  • Around the clock from Monday to Sunday.
  • During business hours Monday to Friday 08:00 – 18:00.

Warranty Coverage

  • In Warranty: Devices are within the warranty period
  • Post Warranty: Devices no longer have a warranty.

HPE Care Pack Prices

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Before you request a maintenance contract or buy a Care Pack, we recommend that you carry out a Warranty Check. Determine until when your hardware still has existing maintenance and avoid overlaps and double costs when extending service for your equipment.

HP Grantie Status Request

Find a Care Pack for HP Server, Storage or Network Devices in the HP Care Pack Central

Server & Storage Care Packs

Look for Care Packs for HP PCs, Notebooks, Printers or Desktops

PC & Printer Care Packs

Next Steps

Have you reviewed your Warranty Status and selected your Care Pack? Send us this information and tell us how long you would like to have your equipment serviced and we will send you a comparative quote. If your Warranty Check tells you that your hardware has already reached End of Life (EOL) or End of Support (EOS) status, we can still help. We will continue to support EOL or EOS hardware for at least another seven years.

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HPE Server and Storage Care Packs

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