After the warranty, it is recommended to extend a maintenance contract. This protects your IT infrastructure and ensures that it is always ready for use. You can easily buy a Fujitsu Support Pack extension from your Channel Partner. But that’s not the only option. In many cases, it makes more sense to use the services of a specialized maintenance expert, such as Hardwarewartung.com. Especially if you want to keep your hardware running longer than your system vendor recommends. The overpriced maintenance offers of the Fujitsu partners often support the fact that a hardware lifecycle, i.e. the replacement of the machines, is more profitable.
Even though most customers know that their existing devices will easily meet the requirements of the business in the coming years, they still agree with the manufacturer. You’ll forget that both the partner and Fujitsu are making a lot of money selling the new hardware products. Here the manufacturer’s own interests outweigh the customer’s.
But competent customers can defend themselves by looking for an independent maintenance specialist. This is where the maintenance partner’s own interests coincide with those of the customer. In addition to cost savings through extended hardware operation, you also benefit from significantly lower operating costs and a maintenance service at eye level. The more than 300 experts are in no way inferior to the manufacturer in terms of quality and experience in fulfilling the services.
We know that every single minute of a PRIMERGY server or ETERNUS storage failure can cost a lot. However, with our experienced technicians, our excellent warehouse infrastructure and our own logistics, we can solve any problem quickly. We even give a guarantee on that. If you are not satisfied with the fulfillment of our SLAs or our services, you will simply get your money back. The service level agreements (SLA) are the same as with the classic Fujitsu support packs. Our technical call center is available around the clock and technicians can guarantee repair times of up to four hours.
We often need spare parts for our maintenance services. However, getting them often takes a long time. We have therefore set up our own warehouse, which is open 24×7. It contains all the necessary components for repairing Fujitsu servers or storage systems. Even if you are working with older systems, we can help you. Because we store the necessary components beyond the end of life of the corresponding products. If the manufacturer no longer produces spare parts, we can still service your equipment – up to 10 years after the End of Life.
A maintenance contract with the manufacturer provides a certain security and gives you the feeling of having bought a particularly high-quality service, but makes you pay dearly for it. The truth is that it’s a very lucrative business for the manufacturer to have a standard service, where no matter what you do as a customer, he always benefits. If you buy the artificially overpriced Support Pack, he earns very well on the maintenance service for comparatively little performance. If you decide to buy new hardware, he earns even more from the new product.
We break through this hopeless situation and offer you the maintenance service at fair conditions with a very high quality. We meet you on an equal footing and adapt to your wishes. We help you to save on your budget and at the same time increase service quality.