NetApp Support and Maintenance by Experts

Is your SupportEdge contract expiring, and the renewal is turning out to be significantly more expensive than expected? At Hardwarewartung.com, you get professional NetApp support at significantly cheaper conditions – even well beyond End of Life. As a specialized maintenance provider with our own warehouses, logistics, and over 300 certified technicians across Europe, we can offer NetApp support that is up to 50% below the usual renewal costs.

Our NetApp Support Offer at a Glance

Why Is Our NetApp Support Cheaper?

We offer the same SupportEdge services – but at a significantly better price. This is possible because we are:

• specialized: Our entire know-how is focused on NetApp support and storage maintenance, not on selling NetApp systems. Our goal is to keep your hardware alive as long as you want.
• operating worldwide: Through our international setup, you benefit from real economies of scale. We are active in over 100 countries. With over 300 experts in the DACH region alone, we can offer comprehensive service with guaranteed SLAs at conditions like no other.
• operating our own infrastructure: Own spare parts warehouses, own logistics, and own technicians – without detours via third parties

This exact setup also allows us to offer NetApp support for systems for which there is no longer a SupportEdge extension, i.e., EOL and EOSL models.

Benefit from Our Years of Expertise

Do you need professional NetApp support for your hardware? At Hardwarewartung.com, you receive services from experts with decades of experience – and at significantly cheaper conditions than with regular contract renewal via channel sales or your system house.

With over 300 certified technicians at more than 40 locations in Germany, Austria, and Switzerland, we offer comprehensive NetApp support and SupportEdge maintenance packages for all storage systems. Our team helps you to repair, maintain, and update your storage systems quickly and reliably – anytime, even on weekends and holidays.

NetApp SupportEdge Products Overview

When purchasing a NetApp storage system, a SupportEdge contract for the first three to five years is usually included. NetApp offers three variants for this:

• SupportEdge Customer Success Basic
• SupportEdge Customer Success Advisor
• SupportEdge Customer Success Advanced

SupportEdge Customer Success: Basic

The Basic variant offers fundamental support services for NetApp customers. It includes digital onboarding to familiarize customers with all functions, as well as global remote support around the clock via phone, chat, or web. Response times are 2 hours for P1 cases and 4 hours for P2 cases, 24/7 each.

SupportEdge Customer Success: Advisor

The Advisor variant offers extended support services with faster response times. P1 cases are processed within 15 minutes, P2 cases within 2 hours. A main feature is the Customer Success Service, which includes strategic consulting, onboarding support, training, lifecycle planning, and usage optimization. In addition to the Basic services, customers receive remote support via video conference and on-site support by authorized NetApp engineers if required.

SupportEdge Customer Success: Expert

The Expert variant is the premium offering with personalized support experiences. Customers receive a dedicated Support Account Manager as well as automatic routing to a fixed pool of experienced Technical Support Engineers who build long-term customer relationships. The response time for P1 cases is 15 minutes, for P2 cases 1 hour.

Our NetApp Support: The Options

Our NetApp support includes hardware support, repair service and software support with on-site and remote troubleshooting and problem resolution. We can also set up monitoring with the AutoSupport option and Call Home function to fix disruptions before you notice them.

Hardwarewartung.com offers SupportEdge maintenance for all NetApp storage models. We are a specialized independent maintenance provider. Our maintenance packages are not only significantly more flexible but also up to 50% cheaper than other NetApp Channel Partners.

Our SupportEdge products for Post Warranty and End of Life (EOL) or End of Service Life (EOSL)

The Advantages of Our Support Compared to NetApp Original Support

Renewal for NetApp Support

When you buy NetApp storage, you usually receive a very inexpensive SupportEdge package for the first three to five years at the same time. This keeps you well protected against failures and disruptions during this time. However, after this initial contract expires, renewing NetApp support becomes significantly more expensive – often a multiple of the original price. This is exactly where we come in.

If you don't want to pay more for the same service after the initial support expires, then you've come to the right place. We offer you a professional and high-quality extension for your NetApp support, and at significantly lower costs compared to channel sales.

Our support hotline is available for you 24 hours a day, seven days a week. Just like our own spare parts warehouses in over 40 locations. With our own logistics, we enable area-wide delivery of all NetApp spare parts in Central Europe within four hours. Technician arrival times as well as repair times of up to four hours can also be guaranteed. Our NetApp Professional Services Team ensures the appropriate know-how.

Our Support-Edge maintenance offer is available for all NetApp storage models: from the NetApp FAS series to the E-series to all All-Flash products. As an independent maintenance provider, we can support both new and older models that are already End of Life or End of Service Life. With our certified technicians and own spare parts warehouses, we can offer all-round service for all no longer available Support-Edge products.

Netapp Professional Services

Through decades of experience, we know what matters when maintaining your NetApp storage data repository.

We work holistically and support you with support for the storage software ONTAP. We help with the implementation of technology innovations and also advise you on the use of software extensions. We ensure that your data management system and the corresponding products run flawlessly.

Benefit from our experience and our excellent prices. Request a non-binding offer and compare for yourself.

These NetApp Storage Systems We Support

NetApp FAS EOL Maintenance

One of the most frequently used products from NetApp is the storage system NetApp FAS with the operating system ONTAP. It was developed by NetApp specifically for medium-sized businesses. Many models are now End of Life and will go into End of Service Life (EOSL) status in the next one to two years.

Until EOSL, a limited SupportEdge extension is still offered – however, without further development of software and firmware. From the EOSL date, there is regularly no NetApp support anymore.

Continue operating your storage system after EOL: Our NetApp support with SupportEdge

With our Professional Services Team and own spare parts warehouses, we can guarantee NetApp support for at least seven to ten years beyond EOSL.

So you can continue to operate your NetApp system as a productive system or use it as an archive or backup system. By extending the hardware lifecycle, you not only save money but also do something good for the environment.