The EOL of the HPE StoreOnce 3620 was October 31, 2021. The EOSL is scheduled for April 30, 2027.

Vendor support for the HPE StoreOnce 3620 ends on April 30, 2027. An HPE employee confirmed this in the HPE Community. The backup appliance from the fourth StoreOnce generation (Gen4) has been discontinued since fall 2021. Our overview lists all key dates for the 3620 and its sister models, as well as how long Hardwarewartung.com will continue to support these systems.

HPE StoreOnce 3620 EOL and EOSL

The StoreOnce 3620 is the entry-level model in the Gen4 series for branch offices and smaller data centers. With StoreOnce Catalyst, it backs up up to 14 TB per hour. For expansion, there is the BB960A Capacity Upgrade Kit with six additional 4 TB hard drives.

Table: HPE StoreOnce 3620 EOL and EOSL

HPE divides the lifecycle into several stages. With the EOL, the vendor announces that it will stop building and selling a product. From obsolescence (OBS) onward, the product no longer appears in price lists. For the 3620, the EOL was October 31, 2021, and obsolescence followed on April 30, 2022.

So don’t be surprised if EOL dates differ from source to source. On the EOSL, however, most sources agree: after April 30, 2027, HPE will provide neither updates nor services for the StoreOnce 3620.

Lifecycle of the Gen4 sister models

HPE support notice a00119288en_us covers all five Gen4 systems. The 3640, 5200, 5250 and 5650 models have the same EOSL date as the 3620. HPE has not publicly stated a separate EOL date for these models, so the table shows the obsolescence date instead.

Table: EOL and EOSL of the HPE StoreOnce 3620’s Gen4 sister models

Be careful with BB966A and BB968A: these are drawer upgrade kits with a D6020 enclosure for the 5250 and 5650. Some lists incorrectly show them as base systems.

Continued operation after April 30, 2027

All Gen4 systems are based on tenth-generation ProLiant servers. Power supplies, fans and memory modules are standard parts of this server line, which third-party maintenance providers keep in stock for a long time. Hardwarewartung.com continues to support HPE devices after vendor support ends, usually for 7 to 10 years after EOL (see our HPE end-of-life list). For a StoreOnce 3620, this means maintenance until around 2028 to 2031, depending on the device’s condition and spare parts availability.

For a maintenance quote, Hardwarewartung.com needs the serial number, the device location and the required response time.

After the EOSL, HPE will no longer fix new vulnerabilities in the StoreOnce software or the iLO 5 controller. You should therefore place the management interfaces in a dedicated VLAN and allow access only through a jump host with multi-factor authentication.

Check the support status of your device

The contract for an individual device can end before the EOSL, for example when a Care Pack expires. You can check the status in the HPE Support Center using the serial number and product number BB954A. You can find the serial number on the pull-out tag on the front of the device or in the iLO 5 web interface.

Successors to the StoreOnce 3620

The 3620 was succeeded by the StoreOnce 3660 (R6U02A), which starts with ten hard drives and 80 TB of raw capacity. HPE now sells the fifth generation, the StoreOnce 3720 and 3760; the 3720 starts at 18 TB.

If you don’t want to buy new hardware, you can run StoreOnce VSA as a virtual appliance on existing hosts.

FAQ: frequently asked questions about the HPE StoreOnce 3620 EOL and EOSL

When is the EOSL for the StoreOnce 3620?

HPE ends support on April 30, 2027. After that, the vendor will no longer provide firmware updates, spare parts or Care Packs.

Why do some sources give April 30, 2022 as the EOL?

That is the obsolescence date, when HPE removed the 3620 from its price lists. The device had already been discontinued on October 31, 2021.

How long can the HPE StoreOnce 3620 run with third-party maintenance?

Hardwarewartung.com usually maintains HPE systems for 7 to 10 years after EOL. For the HPE StoreOnce 3620, that means until around 2028 to 2031.

Our recommendation

There are about five and a half months left until the EOSL. Check now whether 31.5 TB of local capacity is still enough for your backups. If it is, a maintenance contract with Hardwarewartung.com is the more cost-effective option. If you need more space or throughput, plan the move to a Gen5 system so that both devices can run in parallel for a while.

We offer our maintenance for at least 7 years beyond the end-of-life period. In practice, however, we can offer maintenance well beyond 7 years after the end-of-life date. If you need an HP maintenance contract for end-of-life hardware or current hardware, simply contact us via our contact form.