Lenovo Support for Server & Storage – reliable, flexible, cost-efficient

Is the End of Service Life (EOSL) for your Lenovo servers or storage systems approaching? Do you want reliable, cost-effective support to OEM standards, even after the manufacturer’s warranty has expired? Hardwarewartung 24 offers certified Lenovo support specifically tailored to your ThinkSystem, ThinkAgile, and Lenovo Storage products. Benefit from first-class service, significant cost savings, and maximum operational reliability.

Lenovo offers a wide range of servers, including rack, tower, edge, and multi-node models, characterized by diverse processor, memory, and scalability options. The servers feature advanced management tools like the XClarity Controller and offer comprehensive security functions with ThinkShield.

In the storage domain, the portfolio includes ThinkSystem DE, DM, and DG series as well as SAN, DAS, and Tape solutions tailored to different requirements regarding capacity, performance, and connectivity. These storage solutions provide advanced data protection features and can also be integrated into XClarity Management.

Your Lenovo servers (ThinkSystem SR-, SE-, SD-, SN-Series as well as ThinkAgile) form the core of your IT infrastructure. Our Lenovo Server Support ensures that your systems run reliably and without interruption:

• Fast response times (up to 4h) by certified Field Engineers.
• Maintenance tailored to your server models and specific requirements.
• Expertise also in complex, virtualized, and hyper-converged environments.

Which Lenovo servers does Hardwarewartung 24 support?

We offer maintenance for the following Lenovo server models

• Lenovo ThinkSystem
• Lenovo ThinkAgile
• Lenovo ThinkAgile HX Nutanix Appliance
• Lenovo PureFlex System
• Lenovo System X
• Lenovo Flex System
• Lenovo ThinkServer

including current models such as ThinkSystem SR650, SR630, ST50, SR250, ST550, SR860, SD535, SR665, SR645 and ST650.
Feel free to contact us (contact link) to find out if your model is supported.

Secure your data integrity and availability with our professional Lenovo Storage Support for your ThinkSystem DE and DM series as well as older IBM/Lenovo Storwize systems:

• Maintenance of DAS, NAS, and SAN environments.
• Fast and competent fault diagnosis and resolution for controllers, drives, and connections.
• Support for older Lenovo/IBM Storage systems (e.g., Storwize V-Series) far beyond OEM lifetimes.

Which Lenovo Storage systems does Hardwarewartung 24 support?

We offer maintenance for the following Lenovo Storage systems:

• Lenovo ThinkSystem DE Series
• Lenovo ThinkSystem DM Series
• Lenovo Storwize

including newer models such as the ThinkSystem DE4000H, DM5200F, DG7200, DS2200, DE4800H/DE4800F, DM7100F.
Feel free to contact us (contact link) to find out if your model is supported.

Choose a Service Level Agreement that is perfectly tailored to your needs:

• Regular firmware and driver updates to achieve maximum hardware availability, proactively apply fixes, and increase security, compatibility, and system uptime.
• Regular checking of disk utilization and monitoring of the RAID configuration status to prevent data loss and ensure system integrity.
• Regular, comprehensive data backups to ensure that important data can be restored in case of system failures.
• Monitoring of server log files for hardware errors or security warnings.
• Keeping the server’s operating system and all installed applications up-to-date with the latest patches and updates.
• Running LXPM Advanced Memory Tests at least every 6 months and before deploying new systems or performing system maintenance.
• Adherence to the specified environmental conditions including the ranges for ambient temperature and humidity.

When you have your Lenovo hardware maintained by a specialist like Hardwarewartung 24, you benefit in several ways: You can operate your servers and storage systems beyond the End of Service Life (EOSL), with full support and cost savings of up to 70 percent compared to maintenance by the manufacturer. We offer maximum flexibility and SLAs that fit your needs.

Maintenance of Lenovo hardware by Hardwarewartung 24 includes the support and repair of your devices by Lenovo-certified technicians, as well as a direct and personal contact person who knows your hardware and its specifics. Hardwarewartung 24 ensures, through global spare parts management with distributed warehouses, that necessary spare parts are quickly available and the required repairs can be carried out professionally. Repairs and spare parts supply are reliably guaranteed even after the manufacturer’s support ends (End of Service Life, EOSL). Compared to regular manufacturer support, Hardwarewartung 24 offers you a cost-effective alternative and covers precisely those maintenance and repair services that the manufacturer no longer offers after EOSL or only offers at higher conditions. This way, you receive permanently reliable and cost-effective support for your Lenovo devices.

Yes, we have the appropriate original spare parts in stock, even for older hardware – so you can use them for as long as you like.