IBM Support and Maintenance for All Servers, Storage, and Tape Libraries
In the event of a defect in your IBM server, storage, or tape library, you need quick and competent help. As an IBM specialist, we offer you a comprehensive maintenance and support service for all device classes. Our experts maintain all IBM products, from AS400 mainframes to tape robots.
Thanks to over 300 certified technicians and more than 40 spare parts warehouses across Europe, we offer fast, professional, and reliable support for your IBM systems, and at a significantly lower cost than manufacturer support.
At Hardwarewartung.com, you receive support and maintenance for your complete IBM hardware:
- Server
- Mainframe
- Storage
- Tape Library
At Hardwarewartung.com, you benefit from a service that equals the manufacturer's services and even surpasses them in some areas. While maintenance plays only a minor role for the manufacturer, everything revolves around this task for us. Unlike manufacturers, we do not want to sell you new products. We repair your devices whenever possible.
Hardwarewartung.com is your professional partner for continuing to operate your IBM systems even far beyond EOL/EOSL. Benefit from our guaranteed service and repair times and from favorable prices that are significantly lower than original manufacturer support.
IBM Support Options
Choose the support option from our range that best suits your needs – always with fixed and reliable SLAs: something you can rely on.
Hardwarewartung.com offers Care Pacs for all IBM device types. We are a manufacturer-independent maintenance specialist. Our maintenance packages are not only significantly more flexible but also up to 50% cheaper than IBM's.
| IBM Care Pacs Support Options | |||||
|---|---|---|---|---|---|
| Hotline Availability | On-Site Service Options | Guaranteed Reparing Times | Service Times | Extras | |
| IBM Basic Maintenance | 24 x 7 | Next Business Day | none | Mo - Fr 08:00 - 17:00 | - Also EOL Maintenance - Access to 2nd Level |
| IBM Advanced Maintenance | 24 x 7 | 4 h | none | 24 x 7 | - Also EOL Hardware - Monitoring included - Access to 3rd Level |
| IBM Mission Critical Maintenance | 24 x 7 | 4 h | 4 h 6 h 8 h Next Business Day | 24x 7 | - Also EOL Maintenance - Monitoring included - Access to 3rd Level |
IBM Expert at a Favorable Price
With decades of experience, we know what matters when maintaining your IBM hardware. Benefit not only from our experience but also from our excellent prices. Get a non-binding offer and compare for yourself.
IBM Server
The lifespan of IBM servers, for example from the System Z, System P, iSeries, and AS400 series, often extends well beyond the official End-of-Life date (EOL). This is evident in the fact that many older mainframe systems are still in productive use today. However, original manufacturer support after this point is often significantly more expensive.
The solution is IBM support from independent specialists like Hardwarewartung.com. We offer you support and maintenance for your IBM servers even years after EOL and EOSL. You receive the complete service from error diagnosis to spare parts service to software updates. And all this with SLAs with agreed service and response times. Through a fast and professional maintenance service with us, you minimize downtime and thus the risks for your operation.
IBM Storage
IBM storage systems used in many companies are N-Series, DS3000-DS8000, Storwize V3700 – V7000, or XIV. Despite the high security of these systems, failures can also occur here. Therefore, professional storage maintenance is indispensable. We ensure a smooth process for troubleshooting in your storage environment.
IBM Tape Library
IBM tape library systems such as TS1xxx – TS7xxx, VTS, DLT, SDLT, Jaguar, or SVC are used in many companies for backups. A failure of the tape library can jeopardize the entire data security concept. For this reason, reliable maintenance is also indispensable in this area. We are also your central contact here.
The IBM TS4500 Tape Library
Of course, Hardwarewartung.com also offers support and maintenance for the IBM TS4500 Tape Library as well as for the entire TS4xxx series.
The TS4500 is a very popular and space-saving backup solution in many companies. It was specifically developed for medium-sized and large companies and offers high storage density and integrated management.
Using LTO-10 technology, it offers a native storage capacity of up to 40 TB per cartridge. This maximizes storage density and capacity for extensive data requirements.
Supported IBM Products at a Glance
We try to keep this list up to date. If you cannot find your model, please simply contact us.
| IBM Server, IBM Mainframes |
|---|
| IBM System z / zSeries Mainframe Processors |
| IBM System p / pSeries Servers |
| IBM System i / iSeries |
| AS400 |
| IBM Blade Server |
| IBM Netfinity |
| IBM xSeries |
| IBM Storage |
|---|
| IBM DS3xxx – DS8xxx |
| IBM nSeries |
| IBM XIV |
| IBM VTS |
| IBM Storwize V7000 |
| IBM ESS |
| IBM Data Retention |
| IBM Tape Library |
|---|
| IBM TS1xxx |
| IBM TS2xxx |
| IBM TS3xxx |
| IBM TS4xxx |
| IBM TS7xxx |
| IBM Autoloader |
| IBM Magstar |
| IBM 3xxx |
Your IBM Hardware Expert
If you notice a defect in your IBM hardware, you can contact us at any time. Even after the warranty expires, our hardware maintenance service is always an excellent alternative to manufacturer repair. Our technicians will help you competently with any problem at an excellent price. Ask for a maintenance offer and compare for yourself.
Quickly On-Site – Across Europe
We specialize in hardware maintenance. This has allowed us to set up an excellent infrastructure. As a customer, you benefit from fast response times. When you contact our support, our SLA provides for a response time of only 15 minutes. Our technicians are on-site in up to two hours. Repair time can be guaranteed in as little as 4 hours. In addition, our spare parts warehouse is open around the clock, and our own logistics department ensures that all required parts reach you quickly.
Cost Savings through Specialization in Hardware Maintenance
After the warranty expires, many professional users conclude a maintenance contract with the manufacturer – for example, for server maintenance or storage environment maintenance.
At Hardwarewartung.com, we offer you a cost-effective alternative with the same quality. You receive a service that is at least equivalent to the manufacturer's services and can save up to 50 percent of the costs at the same time. Our focus and specialization in maintenance services make this possible.
Maintenance even after End of Life (EOL)
If you work with older systems, you benefit from another advantage with our service. We purchase all necessary spare parts in good time and store them. Therefore, we can even maintain devices whose End of Life has already been reached. Even if the manufacturer no longer produces spare parts, server and storage maintenance is no problem for us. We operate your hardware for at least ten years after EOL.
