When a professional data store such as NetApp’s FAS or DS malfunctions, many users turn to the manufacturer for maintenance. They assume that this service is of the highest quality, as the technicians are very familiar with the equipment. While this is true, it should be noted that product maintenance is not NetApp’s core business. Here, the sale of the equipment plays the crucial role, while the maintenance always has a minor importance. However, when you turn to hardware-maintenance.com, you can be certain that our technicians are dedicated to this task. As we have been on the market together with our technicians and partners for 25 years, we have a great deal of experience. We have already repaired a large number of NetApp FAS-series devices and are also reliably repairing your data storage. Our service not only stands out for its high quality, it also offers you an excellent opportunity for cost savings. In general, the maintenance of your data storage costs about 50 percent less with us than with the manufacturer.
A big advantage of our services is that our support is always at your disposal – 24 hours a day, seven days a week. Especially with data that is absolutely necessary for the work in your company, our round-the-clock service helps prevent production losses. In addition, we take care of your problems within a very short time. Our response time is just 15 minutes, the technician arrival times are up to two hours. We even guarantee a repair of your storage environment in up to four hours. As a result, our storage maintenance service ensures that you can quickly access your data.
In many cases spare parts are required for hardware maintenance. As it takes a long time for many service providers to receive the corresponding parts, this is one of the main reasons for delays in repair. To avoid this, we have more than 30 of our own warehouses in Germany, Austria, and Switzerland where we have all the necessary spare parts for NetApp FAS and NetApp DS maintenance ready. Spare parts are available 24 hours a day, and our professional logistics ensure that they arrive quickly on site.
If a storage system is no longer manufactured, the manufacturers usually produce the spare parts required for a few years. After that, the spare parts production is also discontinued. This often makes maintenance difficult. But in our warehouse we also have the spare parts for older FAS storage systems ready. Our SLA therefore includes storage maintenance for at least seven years after the end of life of the respective models.
Our maintenance service helps you to repair your storage systems quickly and reliably – at any time. We specialize in this area and have the necessary expertise and spare parts. In addition, our service is much cheaper than the maintenance at the manufacturer. Therefore, after the warranty process, we are an excellent option to maintain the data storage in your company.
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