Customers do not enjoy any warranties by using the HP Service. If the performance characteristics of a service level are not met, there will be no consequences for the manufacturer – for example, if the call to repair takes too much time. For the customer, this is a disadvantage, as the further development of the in-house customer support only takes place to a limited extent.
If customers of hardwarewartung.com notice similar difficulties, a post mortem will be created. It details why there have been problems in fulfilling the service and how these difficulties can be avoided in the future. The long-term goal is to avoid a recurrence of this particular disruption. If there is a critical failure in the system flow, an escalation manager can be called in. If necessary, this initiates the necessary steps.
40 locations in D-A-CH region (Germany, Austria, Switzerland) also prove that the SLAs can be implemented nationwide and guaranteed. Extensive, scalable spare parts warehouses are responsible for the fact that the maintenance of devices is also possible far beyond the end of life – up to 10 years and more. That the devices are still in warranty is therefore not necessary.