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HP is one of the world’s leading manufacturers of IT systems of all kinds for SMEs as well as for globally operating enterprises. However, even the best reputation and hardware designed for permanent operation do not protect against defects. HP offers maintenance contracts called Care Pack to protect against such failures. Today, we compare HP Care Packs with alternative maintenance products from other service providers, such as Hardwarewartung.com. This company promises to provide equivalent or partially even better services and offer significantly better prices. Let’s take a closer look.

The HP Care Pack in detail

Not every maintenance contract is suitable for every company. Different operating structures and sizes of the IT infrastructure place changing demands on the type of maintenance package. We now compare the different Care Packs from HP hardware specialists Hardwarewartung.com and HPE.

HP Foundation Care

Hotline Availability Options:

  • Monday to Friday 08:00 – 17:00
  • Monday to Sunday 00:00 – 24:00

Service Hours Options:

  • Monday to Friday 08:00 – 17:00
  • Monday to Sunday 00:00 – 24:00

On-site repair Options:

  • Next Business Day
  • Technicians on site in four hours

Guaranteed repair time options:

  • Guaranteed repair in six hours

Foundation Care by Hardwarewartung.com

Hotline Availability Options:

  • Monday to Sunday 00:00 – 24:00

Service Hours Optionen:

  • Monday to Friday 08:00 – 17:00
  • Monday to Sunday 00:00 – 24:00

On-site Repair Options:

  • Next Business Day
  • Technicians on site in four hours

Guaranteed Repair Times Options:

  • Guaranteed repair in four hours
  • Guaranteed repair in six hours
  • Guaranteed repair in eight hours
  • Guaranteed repair next business day

Particularities:

  • Maintenance of End of Life Hardware possible
  • Calling home monitoring possible
  • Access directly to the 3rd level support
  • 50% cheaper than HP Foundation Care

HP Proactive Care

Hotline Availability Options:

  • Monday to Sunday 00:00 – 24:00

Service Hours Optionen:

  • Monday to Friday 08:00 – 17:00
  • Monday to Sunday 00:00 – 24:00

On-site Repair Options:

  • Next Business Day
  • Technicians on site in four hours

Guaranteed Repair Times Options:

  • Guaranteed repair in four hours

Particularities:

  • Direct access to 2nd level support
  • Calling home monitoring possible
  • Not possible for Post Warranty Hardware

Proactive Care by Hardwarewartung.com

Hotline Availability Options:

  • Monday to Sunday 00:00 – 24:00

Service Hours Optionen:

  • Monday to Friday 08:00 – 17:00
  • Monday to Sunday 00:00 – 24:00

On-site Repair Options:

  • Next Business Day
  • Technicians on site in four hours

Guaranteed Repair Times Options:

  • Guaranteed repair in four hours
  • Guaranteed repair in six hours
  • Guaranteed repair in eight hours
  • Guaranteed repair next business day

Particularities:

  • Maintenance of End of Life Hardware possible
  • Calling home monitoring possible
  • Access directly to the 3rd level support
  • 50% cheaper than HP Foundation Care

Why is Hardwarewartung.com a real alternative?

They specialize in the maintenance of equipment from HP and other well-known manufacturers in the IT sector. Ultimately, HP is an excellent hardware manufacturer and retailer who generally does repair and customer service as a sideline. In contrast, Hardwarewartewartung.com is a service provider that has chosen maintenance as its core business. High flexibility and an equal or better quality are the result. At the same time, they can offer these services at a lower price by focusing on this industry. Whether it’s working on network devices and systems, servers or storage solutions, it doesn’t matter: they are able to maintain all HP devices in corporate networks.

In addition to the lower prices compared to the manufacturer, customers benefit above all in terms of flexibility

  • Call to Repair times are possible in up to four hours. Short-term breakdowns and other difficulties can also be quickly arranged and solved.
  • hardwarewartung.com works Post Warranty: The manufacturer repairs devices without warranty directly only against a high surcharge. The goal is obviously to sell more hardware. What makes sense from a commercial point of view does not have to be optimal for customers. hardwarewartung.com is working on giving servers as long a service life as possible even outside End of Life.
  • HP decides for itself when customers will be referred to the next higher support employee or when an expert will be assigned. Hardwarewartung.com relies on directly providing an experienced technician for the problem at hand. This reduces service times that are too long and contributes to a fast and adequate problem solution.
  • Customized SLAs are designed to meet customer requirements 100%. Service times and technician times can not be regulated across all sectors. As each industry meets different requirements, hardwarewartung.com takes care of it and designs service times depending on the needs of each customer.
  • The different packages enable customers to book exactly the HP Care Pack that meets their current needs – and not more. An attractive price-performance ratio is the result.

More than just HP

All technicians are highly qualified and thus meet the demands that customers also place on excellent service. Annual training courses form the basis for technical know-how, which also includes new developments and publications in HP’s IT segment. In addition, an operation can be carried out completely independently of the manufacturer: in-house, permanently employed technicians together with an extensive spare parts warehouse and smooth logistics are the foundation for this. As the staff only comes into contact with hardware maintenance during their work, there is a broad specialist knowledge in this field and many years of experience.

Furthermore, the mentioned specialization does not only apply to HP as a manufacturer: all well-known companies in the field of IT technology for companies are on offer. This allows maintenance of equipment even for infrastructures that operate in mixed mode with devices such as HP, Dell and Lenovo. The maintenance contract will not be affected and also the different service levels and their performance features will apply even if several devices from different manufacturers are used.

Long-term success guarantee

Customers do not enjoy any warranties by using the HP Service. If the performance characteristics of a service level are not met, there will be no consequences for the manufacturer – for example, if the call to repair takes too much time. For the customer, this is a disadvantage, as the further development of the in-house customer support only takes place to a limited extent.

If customers of hardwarewartung.com notice similar difficulties, a post mortem will be created. It details why there have been problems in fulfilling the service and how these difficulties can be avoided in the future. The long-term goal is to avoid a recurrence of this particular disruption. If there is a critical failure in the system flow, an escalation manager can be called in. If necessary, this initiates the necessary steps.

40 locations in D-A-CH region (Germany, Austria, Switzerland) also prove that the SLAs can be implemented nationwide and guaranteed. Extensive, scalable spare parts warehouses are responsible for the fact that the maintenance of devices is also possible far beyond the end of life – up to 10 years and more. That the devices are still in warranty is therefore not necessary.

The manufacturer is doing well, but …

HP itself is one of the biggest names in the international IT business and does not make any mistakes in the service sector either. Why should customers spend more money on service directly from the manufacturer when a specialist like hardwarewartung.com can do the job for the same price? Equal or better work in the area of hardware maintenance at a price reduced by up to 50 % is the core concept of hardwarewartung.com. Whether In Warranty, Post Warranty or End of Life doesn’t matter – unlike the manufacturer itself, who almost outweighs these services in gold.

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HP Specialist at the Best Price

With decades of experience, we know what it takes to maintain your HP Hardware. Benefit not only from our experience, but also from our excellent prices. Get a quote now and compare for yourself.
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