Nevertheless, there are some third-party providers that offer high-quality network maintenance and are significantly cheaper than the network giant’s partners. However, the service provider for Cisco maintenance must meet a number of criteria in order to carry out maintenance reliably.
On the one hand, it is important that the technicians are very well qualified and experienced. This is because there is no protection from Cisco. If the maintenance service provider is unable to rectify the error, it remains in place. In addition, it is necessary for the third-party provider to have access to CCO. This is indispensable for the recognition of the problems. If the service provider in question is not a Cisco partner itself, there is only one option: at least one employee must have the CCIE certificate. This is the highest certification that Cisco issues. It is only valid for three years and must therefore be renewed again and again. Only this certificate provides access to the CCO system for companies that are not Cisco partners. This is especially important for software-related problems. The CCO account enables technicians to download and install programs to correct the relevant errors. However, it is important to note that bug fixes and updates are only free of charge within the release you originally purchased. If you want to upgrade to the next major release with new features, you will have to pay a fee.
One of the few maintenance providers that meets these criteria is hardwarewartung.com. It employs several experienced CCIE-certified technicians. They have the necessary know-how and access to CCO. Therefore hardwarewartung.com can solve almost all problems with your network. Should an error nevertheless occur that cannot be rectified, this service provider uses Cisco’s TAC service at his own expense. However, due to the qualified technicians, this is not necessary in 98 percent of orders. However, you can be completely reassured by the additional security, as your problems will always be solved.