Many companies that use Cisco routers or switches always contact the manufacturer after the warranty has expired. Here they hope to find a particularly reliable solution. But this assumption is not always true. Because in many cases a manufacturer-independent service provider can solve the problems with your network much better.
While the vendors only maintain individual devices, we take care of the entire network. This is very important because in many cases very unspecific symptoms occur. If a router or a switch simply fails, diagnosis – and therefore maintenance – is very easy. However, if the problem is that the transfer speed is slower than usual or there are occasional small dropouts, it is much harder to track down the problem. However, our technicians have years of experience in this area. Therefore, they find the errors immediately. In addition, they are certified by Cisco, so that the repair of individual devices is no problem. In addition to the high quality we offer you another advantage. Our maintenance services are considerably cheaper than a corresponding service from the manufacturer. The cost savings are up to 50 percent.
A failure of the network affects the entire production in many companies. The financial consequences are significant. To minimize losses, our service level agreements (SLA) provide well-defined processing times. Our response time for an online request is a maximum of 15 minutes – even at night, on public holidays and on weekends. Our support is there for you around the clock. Technicians-on-site time is only up to 2 hours. It is particularly important that we also offer guaranteed repair times of up to four hours on request.
To service routers, switches, and other elements of the network, spare parts are often necessary. If these are not immediately available, network maintenance can be significantly delayed. Unfortunately, the suppliers in this area are not always reliable. That’s why we set up our own warehouse. At over 30 locations in Germany, Austria and Switzerland, we have all the spare parts required for various Cisco devices. Just like our support, our warehouse is available 24 hours a day, so all components are immediately available. Therefore, we can always promise an immediate repair. But that’s not all. We also have well organized logistics to ensure that every spare part arrives at its destination quickly.
In the field of computer technology, networking hardware are among the products with the longest life time. This is because the requirements have increased only slightly. Office switches already had gigabit ports 15 years ago. To date, the interfaces of almost all notebooks and desktops have not gone beyond this level. Of course, there have been some increases, but even older routers and switches can easily meet the needs of a typical business. Therefore, there is no reason to change. However, if a defect occurs, it may be difficult to find a suitable service provider. This is because manufacturers stop producing spare parts after the end of life (EOL). This point in time has for example already been reached for several devices of the popular Catalyst series. Our warehouses are fully equipment to support your Cisco hardware for at least 10 to 20 years after EOL.
If you are looking for a professional partner for network maintenance, our service offers many advantages:
- Professional maintenance of the entire network
- Cisco certified technicians
- 24/7 Support
- Guaranteed response times and Call-to-Repair times
- Enough Spare parts for hardware maintenance after EOL
- Low rates: Cost savings of up to 50 percent
Do you want your company to benefit from these advantages? Then contact us. We will be happy to take care of your network.