With Hardwarewartung.com, you receive professional Support for your Cisco hardware: servers, storage, and networking. On this page we explain the different Cisco Support options available and the benefits you enjoy with Hardwarewartung.com.

What does Cisco Support include?

When you need support for your Cisco hardware, you have two services to choose from:

• Cisco Smart Net Total Care (SNTC) and
• Cisco Partner Shared Support (PSS).

While SNTC provides all services directly from Cisco, PSS gives you a contact person at a service provider who handles the processing and can access Cisco services for this purpose. Your advantage here: You receive equivalent support at significantly lower costs.

Cisco Smart Net Total Care (SNTC)

When you purchase SNTC, you receive the following services:

• Global 24/7 TAC Support: Around-the-clock access to the Cisco Technical Assistance Center (TAC) with expert support for quick problem resolution and escalation
• Advance Hardware Replacement: Flexible options for spare parts shipping to minimize downtime, available in tiers of 2 hours, 4 hours, or next business day (NBD)
• Software Updates: Access to operating system software updates including important security patches, bug fixes, and feature upgrades within the licensed functional scope
• Smart Capabilities (Portal & Alerts): Access to the SNTC portal, which provides current insights into the installed base, contract status, as well as proactive security and product alerts (e.g., EOL notices) through automated data collection (Collector)
• Online Resources: Eligibility to use extensive technical online resources, knowledge bases, and support tools for independent troubleshooting

Cisco Partner Shared Support (PSS)

PSS differs from SNTC mainly in that your contact person is an independent service provider. The services with PSS are comparable to SNTC but significantly cheaper:

• Collaborative Support Model: Unlike SmartNet, the partner is the primary contact for the customer ("First Call"). The partner provides first and second-level support, while Cisco only acts as an escalation level in the background.
• Access to Cisco Foundational Capabilities: PSS continues to include access to official Cisco operating system updates, patches, and online resources, as well as hardware replacement logistics (RMA) directly from Cisco.
• TAC Access for the Partner: The partner receives access to the Cisco Technical Assistance Center (TAC) to escalate complex problems (Level 3) that they cannot solve themselves.
• Smart Capabilities (Intelligent Tools): PSS offers access to special portals and "Smart Capabilities" such as the CSPC Collector, enabling automated inventory management, security alerts, and proactive device diagnostics.

Cost Advantage: Due to the partner taking over support tasks, PSS is generally about 30–40 percent cheaper than a direct Cisco SmartNet contract.
Our overview shows the two variants in comparison:

Cisco Support at Hardwarewartung.com goes even further: Our SmartHWW Cisco Support includes additional services—at no higher cost than the PSS option.

Our Cisco Support at Hardwarewartung.com: SmartHWW

At Hardwarewartung.com, you get the best of both worlds at a significantly lower price. We combine the benefits of Cisco Partner Shared Support (PSS), such as software and TAC support, with our own services:

• Hardware support
• Support for end-of-life (EOL) hardware
• On-site technicians
• Spare parts service

SmartHWW Cisco Support: your advantages at a glance

Customers can continue to use their Cisco Connection Online (CCO) account for software downloads and tools to stay up to date. At the same time, you have certainty of having the best Cisco technicians on-site in the event of a disruption.

The service level is equivalent to a classic Cisco SMARTnet, but with the major advantage that you, as a customer, can choose your own Cisco-certified technicians in the event of a fault. Thanks to our specialization in Cisco support and our economies of scale, we can offer significantly more competitive prices: you save up to 50 percent.

SmartHWW: your options for Cisco support

Hardwarewartung.com provides a powerful alternative to SMARTnet support for all Cisco equipment. As an independent maintenance specialist, we offer service packages that are both more flexible and up to 50% more affordable than standard Cisco support.

How you benefit from independent support for your Cisco products

Many companies using Cisco routers, switches or servers continue to purchase the manufacturer's support products after the warranty expires, expecting a particularly reliable solution.

However, this assumption is not always correct: In many cases, an independent service provider can resolve server or network issues far more effectively. While Cisco only maintains individual devices, we at Hardwarewartung.com take care of the entire network. This is crucial because, in many instances, symptoms can be very non-specific.

If a router or switch simply fails, the diagnosis is straightforward. However, if the problem is that transmission speeds are lower than usual or that occasional micro-outages occur, tracing the issue becomes significantly more difficult.

Our technicians possess years of experience in exactly this area and identify such errors very quickly. With a high density of Cisco-certified field engineers, as well as 2nd and 3rd-level technicians, repairing and restoring your network infrastructure is a breeze.

In addition to high quality, we offer another key advantage: By utilizing our own resources, our maintenance services are considerably more affordable than the manufacturer's equivalent solutions. The cost savings can be as much as 50 percent.

In many companies, a network failure affects the entire production. The financial consequences are significant. To minimize losses, our Service Level Agreement (SLA) provides for precisely defined processing times. Our Cisco support is there for you around the clock. A technician will be on-site with you in a maximum of four hours.

Upon request, we also offer guaranteed repair times of up to four hours. Software support and downloads are covered by Partner Shared Support (PSS).

To always be able to deliver the right spare parts quickly, we have set up our own warehouse with our own resources. At over 40 locations in Germany, Austria, and Switzerland, we keep all spare parts required for various Cisco devices ready.

Just like our support, our warehouse is accessible 24 hours a day, so all components are immediately available. Therefore, we can always promise immediate repair.

If you are looking for a professional partner for Cisco network, storage, and server maintenance, our products offer numerous advantages:

• Cisco-certified technicians support around the clock
• Fast response and low maintenance times
• Spare parts warehouse for hardware maintenance after EOL
• Favorable rates: cost savings of up to 50 percent.

Do you want to benefit from these advantages with your company? Then please contact us. We look forward to your message.